Wednesday, August 31, 2011

Outcomes

A month ends today........tomorrow another starts.  Only one day - really no different than the one before or before that, or the day next or next or next.

Yet it is recognized as meaningful - August becomes September, the 8th month becomes the 9th.  We report activities for each month with clockwork precision following the Gregorian Calendar adopted over 400 years ago.  Financial, operational, everything - segmented into a discrete period of time.  We compare this months activities to the previous month and to the same month one year ago; we aggregate months and compare them to the past.

Yet to the folks doing the work - this day is no different that the one before or the one to come next.  They just get the work done - the outcome is what is important.  Pick up the trash, put out the fire, fix the leak, serve a customer.  They know what is really important - and leave the reporting to us.